Terms & Conditions of www.bethsutherland.co.uk
By accessing, using, downloading resources from or becoming a member of this website you are indicating your acceptance to be bound by these terms and conditions and you re-affirm that acceptance every time you access the website.
Beth Sutherland details:
23 Dukes Road
Tel: 07986 991 692
Dispatch & Delivery
I do my best to dispatch physical orders within three to five working days. Please note that all physical orders are posted weekly between Friday and Sunday due to teaching commitments. In particularly busy times it may take up to ten working days to dispatch your order. In these situations I will provide an update to keep you informed. Once your order is dispatched you will receive a confirmation email, then an additional email with tracking details, where appropriate. Please refer to these tracking details in the first instance if you haven’t received your order.
Please be aware that when your package is delivered you MUST make the postman or delivery courier aware of any damage to the packaging before signing to accept receipt. Failure to do this makes it very hard to submit a claim for damaged items. Please note that any damage or incorrect orders must be reported within five working days of days of receipt.
Returns & Refunds
In accordance with UK legislation, you are entitled to return your physical order for a full refund (excluding delivery charges). You must inform me by emailing firstname.lastname@example.org within fourteen days of receiving your order that you would like a refund. Items must be returned to me within fourteen days of this. Please note –
- Goods must be returned ‘as sold’ sealed in the original packaging
- Goods must be unused and in ‘AS NEW’ condition. If you have opened a package to examine the product it must have been done without damaging the box and packaging or damaging the product in any way
Special delivery is recommended for returns, as refunds cannot be made where items are lost in the post. I will acknowledge your return upon receipt, and will refund the cost cost of the goods returned within fourteen days.
Due to the fact that digital products such as pdf guides are delivered in full on payment, no refund can be given. We will not issue refunds for any digital products purchased via the website in accordance with current distance selling or consumer contracts regulations.
Product descriptions and images
Every effort is made to ensure that images and sizes displayed on this website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen as screen colour display can vary. All product information and technical specifications contained on this website are for guidance only, no responsibility can be taken for errors or omissions.
These terms and conditions do not affect your statutory consumer rights.
All images shown and products sold on this website are copyright of Beth Sutherland. No permission is given by Beth Sutherland in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the Beth Sutherland website. © All Rights Reserved.
This website collects some Personal Data from its Users.
Beth Sutherland will not disclose customers’ information to any third parties.
Cookies are used on this website to keep track of the contents of your shopping basket only once you have selected an item.
Customer information collected by this site is used only to:
- Take and fulfil customer orders.
- Manage and improve our website and service.
- Enable delivery of goods.
- Record user information for the mailing list / newsletter.
Data Controller and Owner
Types of Data collected
Among the types of Personal Data that this website collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name and email address, postal address and payment details and information of the products you order. You may choose to provide additional personal information where required for custom orders.
The Personal Data may be freely provided by the User, or collected automatically when using this website.
Failure to provide certain Personal Data may make it impossible for this website to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through this website and confirm that they have the third party’s consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Contacting the User and Displaying content from external platforms.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU it would be minimal information stored in Google Drive.
Google’s privacy policies;
Paypal’s privacy policies;
Mailchimp’s privacy policies;
Facebook’s privacy policies;
Personal Data collected: Cookies and Usage Data.
Contacting the User
By filling in the contact form with their Data, the User authorises this website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: email address, first name and last name.
Mailing list or newsletter
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this website. Your email address might also be added to this list as a result of signing up to this website or after making a purchase.
Personal Data collected: email address, first name, last name and Usage Data.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this website and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Instagram widget (Instagram, Inc.)
Instagram is an image visualisation service provided by Instagram, Inc. that allows this website to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data.
Additional information about Data collection and processing
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this website or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
System logs and maintenance
For operation and maintenance purposes, this website and any third party services may collect files that record interaction with this website (System logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. You may have the right to receive a copy of the personal information I hold about you by contacting me using the contact information below. You may also have rights to change, restrict my use of, or delete your personal information.
Apart from certain circumstances (e.g. where I am required to store data for legal reasons) I will generally delete your personal information upon request. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
This website does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honour the “Do Not Track” requests, please read their privacy policies.
Definitions and legal references
Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Information collected automatically from this website (or third party services employed in this website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this website, which must coincide with or be authorised by the Data Subject, to whom the Personal Data refers.
The legal or natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organisation with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this website. The Data Controller, unless otherwise specified, is the Owner of this website.
For purposes of EU data protection law, I, Beth Sutherland, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
The website by which the Personal Data of the User is collected.
Small piece of data stored in the User’s device.
Notice to European Users: this privacy statement has been prepared in fulfilment of the obligations of the EU General Data Protection Regulation (GDPR), on the subject of Cookies and data privacy.